What this means to NFP’s that operate fleet vehicles to carry out their service?

Efficiency in vehicle utilisation will be a Competitive Advantage  

• The NDIS changes is calling for NFP’s to operate more efficiently. Supported by clear systems, efficient vehicle utilisation can drive productivity levels and increase customer satisfaction.
• Additionally, effective vehicle utilisation can develop an unrivalled safety culture and reduce vehicle operating cost.​

Efficient vehicle utilisation will improve payment compliance

• According to the NDIS Service Provider “Tool Kit”, completed services need to be substantiated with support documents such as “Support Logs”. There is a clear way to link vehicle utilisation to automate some of these reports.
• To not only support payment claims but create a trail of auditable information for years to come.  ​

How to leverage on the Connected Vehicle in your Not for Profit ?

We and our partners have experience managing fleet challenges for NFP's. To understand how we can help. please drop us an email : info@connectedcar.asia 

I was fortunate enough to hear from the National Fleet Sales Manager of this brand. I took away 3 key points from their presentation:

1. Safety and Big Data Analytics: Maintaining driver and fleet safety remains a top priority. But now there is greater emphasis on big data analytics. There is a clear business case to package telematics according to business needs and delivering meaningful and actionable insight from this data

1. Fleet excellence has many facets: The value chain of fleet excellence has many facets and players that need to come together to create a unified unrivaled experience for customers. Fleet buying patterns are also changing which is adding to this complexity

1. Partnerships are pivotal: Partnerships are not only important to create an ecosystem of partners for telematics, road side assistance or finance and insurance. Partnerships are paramount in unlocking new connected vehicle business models to realise new revenue streams and improve customer engagement

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In summary, the points that this company raised not only help demonstrate why there are number one but provides an insight as to why they will most likely remain the preferred brand and potentially widen the gap between them and their respective rivals

If designed correctly, a Connected Car Program can deliver the following benefits to dealerships:

Send vehicles back in to dealerships for Planned Maintenance

• An automated system that can seamlessly send reminders to all parties when an OEM recommended scheduled service is due
• Pretty straight forward, and some basic telematics systems are already offering this functionality

 
Send vehicles back in to dealerships for  Unplanned Maintenance

• The real value is in the ability to assist the customer, with managing this process. The challenge is not so much about fixing the maintenance issue rather providing a transparent process flow in real time that is cost effective.
• Equally important is, helping the customer keep control and have visibility of the process while driving these vehicles back in to the dealerships service ecosystem

 
Tackle Mixed Fleet Challenges  

• Dealerships will have customers from other OEM’s who might already have aftermarket telematics connectivity
• At the same time, they might have fleet that need an aftermarket telematics solution. A robust connected car strategy will be able to account for both scenarios.

 
Provide the right data, to the right stakeholders   

• A good solution will be able to package the telematics data according to the right stakeholders. Fleet Owners will need data that can improve safety and productivity  
• While DTC codes are highly desirable, this is still an emerging topic but accurate odometer is a great starting point for dealerships

 
Adding value to the Fleet Customer and Preparing for the Future

• The future is EV, MaaS, autonomous and a shared economy. A scalable connected car strategy needs to empower dealerships to prepare for these challenges
• It’s pivotal that dealerships have the ability to start providing a “managed service” now rather than later while helping customers to reduce fleet TCO

​In summary, the “connected car” means different things to different to different stakeholders. For dealerships to truly leverage on it’s potential. It needs to be designed in a way that it will deliver most value to dealerships.  Don’t hesitate to contact us if you want to find out more 

Lately many local OEM’s are offering telematics services. Some are going to market by establishing strategic partnerships with established Telematics Service Providers (TSP). However, often the data that is derived from these systems are no different from what the TSP’s have been doing independently for almost 20 years.

The telematics market is already saturated with many competitors. OEM’s that white label an established after market telematics solution is only adding to an already congested market segment. Worse still, they might get pulled in to a fierce price war that is already happening within the segment. 
So what’s the way forward for OEM’s and Automotive Distributors?

• Definitely embrace Digital as it’s a key enabler “Connecting vehicles” has some significant benefits to OEM’s and dealerships. But to solve their challenges they don’t need to be a TSP. The data that is going to help them drive vehicles back in to their service ecosystem is odometer (fault codes too) not so much location, driver behaviours, productivity …etc that has been the focus of TSP’s

• Build an ecosystem of partnerships Customers have mixed fleets and possibly existing relationships with other TSP’s. Therefore it’s more important to have the ability to work with any TSP or at least the major players in the segment. There’s no TSP that can build a complete product road map for the entire market, there will be one’s with unique strengths and it makes commercial sense to include them in your ecosystem

• Prepare for the future – it might take the form of a new business model Digital offers stakeholders the capability to do something that could previously not be done. The same applies to the OEM and automotive sector. EV’s and Mobility as a Service (MaaS) will impact sales growth and certainly servicing revenue as EV’s will require less frequent servicing. Digital can help OEM’s and automotive stakeholders to evolve their business model to address this

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In summary, it’s great to see OEM’s and automotive stakeholders recognise the importance of digital but offering a telematics solution is nothing revolutionary. The sector is over serviced and Telcos have also jumped on the bandwagon in a market that is very price sensitive. 
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OEM’s and automotive stakeholders should leverage on digital but remain above “chaos” that currently exists in the telematics sector. Get in touch with us, if you want to know more