3 Things Digital Natives need to know
Car Sharing is a major mobility trend that is unfolding across the globe. Often in most markets, it’s people from outside the industry with a strong grasp of technology that is pioneering this new business model. There are many facets to car sharing; free floating, A to B, Station Based, Ride Sharing and now even corporates are beginning to ditch pool vehicle fleet for Car Sharing. There’s also the Peer to Peer model championed by the likes of Car Next Door.
The scenario in Malaysia is no different, there are several examples of digital natives leading innovative Car Sharing platforms like GoCar, Kwikcar, Moovby and off course Socar. If the ride hailing industry is a yardstick of measurement, the number of players are certain to increase to a point of saturation. Traditional rental companies like Hertz and Enterprise are already trialling vehicle subscription models and their edeavours will intensify in due course.
There are three things that every car sharing business should be mindful of:
#1: There’s an “Old School” Problem that refuses to go away
Regardless of how we access car ownership and mobility, there is still one very old school problem that just doesn’t go away even in car sharing models. That is, the onerous task of managing all the vehicles. A challenge, that even traditional large fleet owners have been grappling with for many years. Traditional large fleet owners have had to endure the following as a result of a very demanding vehicle management environment.
While car sharing will pioneer new opportunities and mobility trends. Digital natives will not be exempted from the above challenges and will need to tackle them in order to improve their ability to manage fleet and scale quickly.
#2: Barriers to entry are low and traditional players will want a piece of the pie
As easy as it was for digital natives to enter the car sharing segment, there will be increased competition. The biggest threat will come from the established car rental businesses and OEM’s that are seeking to penetrate this segment and here’s why these traditional players will be a huge threat:
While, the rental companies may appear to be coming a bit later to the car sharing party. They do have some significant learnings that can collapse time and monetise quicker. Also, sometimes it’s better to be second and not first in new mobility trends. As that gives one the opportunity to sit back and soak in what the competition is doing and how industry and government is responding. But be rest assured the traditional players are coming, Just ask Sime Darby Malaysia about their aspirations within the ride hailing sector.
#3 Continue to lead and set the phase for OEM’s to follow
OEM’s are at the crossroads of figuring out the impact of Mobility as a Service (MaaS) amidst the changing landscape of digital, electrification and autonomous. Industry has followed car sharing companies closely for two reasons. One, the car sharing companies are an emerging segment for fleet sales. Secondly, car sharing companies can help OEM’s collapse time and get to the car sharing market segment quicker.
Therefore, in order to stay ahead of the market and remain competitive in the MaaS ecosystem. Digital natives should aim to shape car sharing in the following ways and prepare their customers for what lies ahead:
Ultimately, the biggest asset car sharing companies have over the OEM’s is that human relationship with a “tribe” of people that believe in shared mobility. Regardless of whether these people are driven by the increasing cost of urbanisation or are just seeking to build a sustainable green future? Digital natives have got to them first and it’s not easy to replicate. This relationship is a core competency certainly worth preserving and fighting for.
In closing – It’s ultimately about Fleet Management
In summary, what digital natives have achieved is highly commendable but the sleeping giants have woken up. They are modernising their systems and refreshing their outlook on mobility. The edge digital natives have is not only first mover advantage but that irreplaceable bond of trust in the MaaS ecosystem. To stay ahead, they need to nurture this relationship and go one better than their predecessors by comprehensively solving fleet challenges. At the end of the day, car sharing is more to do with fleet management than it is to do with software.
Connected Car Company launches in Malaysia. For more details, please contact:
Rizal Khan, Co-Founder,The Connected Car Company
Email: firstname.lastname@example.org Tel: +6012 2010002
Often the "Delivery Guy"is the ONLY person the customer will physically engage with
The Customer Experience (CX) challenge of the retail industry
Retail is a high stakes industry. It’s constantly evolving and at the mercy of the type experience it can deliver to its customer base. Traditional retailers have opted for omnichannel sales models and now allow customers to either buy instore or online.
The importance of the Last Mile Delivery Process
However there is one piece to the supply chain that has not changed dramatically, that is delivering the goods (and services) to the customer’s final location. Retailers often rely on 3rd party contractors to deliver these items to the customer and face the following challenges in this last mile delivery (LMD):
The tangible benefits a positive LMD experience
It’s important to get the delivery process right because it has a direct impact in retaining the customer’s trust and is most likely to generate repeat sales. The following are the benefits a of a sound LMD process as reported by Cap Gemini
A solution worth knowing about
The Connected Car Company has teamed with a leading digital LMD provider that can help retailers still maintain a high degree of control in the outsourced LMD process, while providing a clear and transparent view of each delivery to the customer. It also allows the customer to provide instant feedback on their experience and communicate directly with the service provider or retailer. This application is suitable for any company providing a service or product to the last mile. To know more, please go here
The Show Must Go On
Despite this, Dealers need to find ways to maintain sales and grow their fixed operations business. Customer satisfaction and getting vehicles back in to the dealer ecosystem is critical in attaining these goals.
The Opportunity - Fleet Sales and Connectivity
Vehicles manufactured will soon be embedded with connectivity. Till then, dealerships can benefit by providing aftermarket connectivity. Especially for fleet customers, as they often fit vehicles with aftermarket telematics solutions upon taking possession of vehicles.
A connected vehicle will help dealerships improve customer satisfaction and retention. All planned and unplanned maintenance can be completed in a timely manner. At the same time, enabling customers to reduce fleet TCO.
Customers also have mixed fleets which can be included in to a dealership’s service ecosystem. it’s a great opportunity to convert these mixed fleets in to the OEM brand represented by the dealership. It gives dealerships more control over what types of used vehicles to bring in to their used vehicle business
Summary - MaaS is Coming, you are in the Box Seat
Shared mobility and Mobility as a service, are all coming. and will further disrupt dealerships. For now, start the journey to future proof your business. While generating new streams of revenue. After all, fleet customers are willing to pay for connectivity and dealerships are in an enviable position as they have solid relationships with customers already. Most have been servicing a customer for umpteen years - and this is a core competency that even the OEM's would envy.
Understanding the value of Connected Fleet in meeting NFP Challenges
It’s been called the biggest shake up since Medicare. In essence, the way Not for Profits (NFP) get funded is set to change. Individuals with disabilities will be afforded unprecedented power to choose and engage with different service providers for support services they require.
What this means to NFP’s that operate fleet vehicles to carry out their service?
Efficiency in vehicle utilisation will be a Competitive Advantage
Efficient vehicle utilisation will improve payment compliance
How to leverage on the Connected Vehicle in your Not for Profit ?
We and our partners have experience managing fleet challenges for NFP's. To understand how we can help. please drop us an email : email@example.com
3 Key Observations from last year
I was fortunate enough to hear from the National Fleet Sales Manager of this brand. I took away 3 key points from their presentation:
In summary, the points that this company raised not only help demonstrate why there are number one but provides an insight as to why they will most likely remain the preferred brand and potentially widen the gap between them and their respective rivals
If designed correctly, a Connected Car Program can deliver the following benefits to dealerships:
Send vehicles back in to dealerships for Planned Maintenance
Send vehicles back in to dealerships for Unplanned Maintenance
Tackle Mixed Fleet Challenges
Provide the right data, to the right stakeholders
Adding value to the Fleet Customer and Preparing for the Future
In summary, the “connected car” means different things to different to different stakeholders. For dealerships to truly leverage on it’s potential. It needs to be designed in a way that it will deliver most value to dealerships. Don’t hesitate to contact us if you want to find out more
Innovative disruption or just disrupting the after market Telematics sector?
Lately many local OEM’s are offering telematics services. Some are going to market by establishing strategic partnerships with established Telematics Service Providers (TSP). However, often the data that is derived from these systems are no different from what the TSP’s have been doing independently for almost 20 years.
The telematics market is already saturated with many competitors. OEM’s that white label an established after market telematics solution is only adding to an already congested market segment. Worse still, they might get pulled in to a fierce price war that is already happening within the segment.
So what’s the way forward for OEM’s and Automotive Distributors?
In summary, it’s great to see OEM’s and automotive stakeholders recognise the importance of digital but offering a telematics solution is nothing revolutionary. The sector is over serviced and Telcos have also jumped on the bandwagon in a market that is very price sensitive.
OEM’s and automotive stakeholders should leverage on digital but remain above “chaos” that currently exists in the telematics sector. Get in touch with us, if you want to know more
Volatile, Uncertain, Complex & Ambiguous
Much has been said about the Connected Car. Yet there are so many questions still surrounding the concept of the Connected Car and how it will deliver value to each stakeholder group within the Value Chain.
Firstly the Connected Car is operating in a volatile environment - there is change happening and the biggest change is embedded connectivity that will be included in vehicles as they roll off the production line. Therefore, impacting the business models of Telematics Service Providers (TSP) that depend on revenue from telematics hardware.
Volatility aside, the Connected Car Industry is uncertain. While we know that embedded connectivity is the way forward, OEM's are yet to confirm when this will happen and what geographical markets will take precedence. Despite this, industry players still need to persevere and continue to build capability and a product roadmap that will hold them in good stead to meet this challenge.
Above all, the Connected Car value chain is complex. It’s no longer dominated by aftermarket TSP’s. Telco’s and OEM’s also see the value in having market share in the sector to solve their own unique business challenges. Therefore, a “one size fits all” Connected Vehicle solution will not enable all these stakeholders to meet their business goals. Worse still in the OEM space, there is a high dependency on the dealer network to facilitate customer uptake. These dealerships are not prepared for this challenge.
Adding to these challenges is, the Connected Car Segment is ambiguous. There is no universal standard in respect to what defines the features of a solid connected car software solution. Different segments, need different features and functionality. There’s no clear winner yet, therefore it’s paramount that stakeholders define their goals and undertake the effort to assign the right resource to help them succeed